ExpressVPN may be considered one of the largest and still steadily growing VPN providers in the market. They are based in US and have been in business since 2009. ExpressVPN offers the ability to hide your IP address, accessing any website by bypassing any geographic restrictions and increase your privacy online. As they state there are hundreds of servers available on their service which are located in 47 countries around the globe. Not much limits for the users of this VPN, unlimited bandwidth, speed and server switches, however they are quite pricy, even taking into consideration the great speed you may expect from their servers it is still quite an expensive provider.
The fact that ExpressVPN is based and operate in US is not a very appealing factor for a VPN provider considering the laws applied. Potential users who seeks very high level of anonymity might flee instantly when getting to know that their VPN provider must comply with all the laws coming from the jurisdiction they are based, not the best country to offer VPN services from. Another fact that they keep logs of your login IP address, the servers that you connect to and bandwidth transferred reflect on them poorly.
ExpressVPN supports the standard VPN protocols: PPTP , L2TP-IPsec, OpenVPN (TCP, UDP) and not so frequently seen SSTP protocol. OpenVPN UDP comes as a default protocol that is suggested of being used for the best available speeds and security. However, you may freely pick and change the protocol you prefer the most anytime you wish, protocol changes are unlimited.
Most of you want to get the same speed of your connection, others even want to get better speeds while connected to VPN. Well, ExpressVPN offers really great speeds, almost identical to the ones without VPN. The fact that they have servers all around the world adds to the possibility of receiving amazing speeds while connected to one of their servers. Streaming videos, or downloading any other content should not be a problem. Another nice bonus is that all the servers available from their service allows P2P traffic which is heavily used while under a VPN and is one of the main reasons to use such a service.
Customer support is available 24/7 via live chat on the site and by e-mail. Nevertheless, lots of useful information can be found on their site as well as thorough step by step tutorials are available to help you setup your connection. We have tried the live chat option to get some additional information and can tell from experience that customer service was not brilliant to say the least, the representative took his time to answer even the simplest questions and we had to ask the same questions again due to lacking information on the answers.
ExpressVPN has covered this section really well. You get a really nice user interface on their custom clients which are available for Windows and Mac OS users. Dedicated apps for your Android and iOS devices are also provided. This makes it really easy to use their service on your mobile device. Unfortunately, you may connect with two devices at the same time only, and there is not option to increase the device count. Another strange fact is that it is impossible to download and try the software if you have not signed up an account.
Software for Windows and Mac OS recommends a few servers that it thinks would be best for you, however you may pick any server from available list. Speed test function is also present that runs a speed test and displays the server list that provide highest speeds with lowest latency. The user may also switch to a different server and use another protocol as well if the current server is having loads that are bigger than satisfactory.
You can pick one of three available plans that are offered by ExpressVPN. All the plans provide the same service they only vary in price and the duration of the plan – the longer the term of the plan the cheaper it will be. There is no trial available for testing purposes of their service, there is only a 30-day money-back guarantee which may act as a longer trial as you can request a refund any time during the first month of use.
However, ExpressVPN have some repellent factors. The fact that they log and keep information about their users is not very good feature, this means that the government may request the information that is kept to link it to you and since they are based in US this becomes even more frustrating. There is no option to acquire a dedicated IP that would be used only by you, which is an often wanted feature from a VPN provider.
Their log keeping policy and lack of a dedicated IP service does not do them any good. Moreover, they are not offering any specially configured servers to increase the security or allow the user to connect to the Tor network which is now commonly used by many users. One interested in these features should look for a providers like NordVPN that do not keep any logs at all offer dedicated IPs and have a few very unique servers to offer with their VPN service.