Just like most other VPN providers the packages offered by IVPN include all the main features and differ in the package length only. Naturally selecting a longer subscription package reduces the cost of a single month VPN service. The plans range from 1 month package to an annual package. Single month’s price of an annual plan ($100) is almost two times cheaper than the single month plan ($15). IVPN has an unconditional 7-day money back guarantee though they do not offer a free trial.
Even though IVPN has been offering VPN service for over a decade already, there are only 14 servers in their VPN network. Furthermore, of all these servers only a single one is located in neither USA nor Europe. We would like our VPN provider to have a bigger variety of server locations to have a low ping connection to a VPN server from anywhere in the world.
IVPN supports OpenVPN, L2TP/IPSec and PPTP connections with OpenVPN being suggested to use if possible. Traffic of both OpenVPN and L2TP is secured with up to 256 bit AES encryption. Therefore it is definitely a solid choice if you are looking for security. Moreover, IVPN offers a multihop VPN service for users with high privacy standards.
Despite there not being many payment options the ones that most people accept are here. Any package can be bought using PayPal and Bitcoin. Furthermore, it is possible to pay with cash buying an annual package. The cash payment limitation is very strange and we would like to see it as a possibility for all the packages.
The IVPN website states that they offer a 24/7 live support, though we were not able to find any live chat option. The only contact possibilities we were able to find were a ticket form to contact sales, billing and technical support departments. To test how long it takes to receive an answer from IVPN we have contacted their sales department with a couple of questions. We have received a detailed answers to our questions after about an hour. The response time may not be perfect but the information provided by their sales department was very helpful.
IVPN has a custom software for Windows. After installing their software we have noticed that the client is simple to use with the main configuration settings that all other VPN clients have. However, we have not noticed any interesting unique features as well. Everything worked smoothly and we had no complaints about the software. It is important to note that IVPN does not support OpenVPN connection on iOS devices thus you would need to manually configure L2TP connection.
Just like any VPN provider should be concerned about user privacy, IVPN does not keep any logs boosting your security since third parties can not request IVPN to provide information that does not exist.
After testing a single-hop OpenVPN connection speeds to VPN servers we were very satisfied with no changes in our speeds. However, multi-hop connection hit the speeds really hard and reduced them over four times. We have also tested L2TP speeds with our iPhone. We were not expecting flawless results like single hop OpenVPN connection though we left unsatisfied since our bandwidth was halved.
IVPN is an experienced VPN providers that focuses on privacy and they are doing a good work. However, seeing that after 15 years of service the provider did not grow their network, we are not motivated enough to believe that they will add more servers like NordVPN has been actively doing.